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Terms of Service

Effective date: September 29, 2026

These Terms of Service (“Terms”) are an agreement between Limro Health LLC, a Michigan limited liability company (“LIMRO,” “we,” “us”), and the organization that creates an account or subscribes to our services (“Customer,” “you”). The person who accepts these Terms confirms they have authority to bind the Customer.

1. Acceptance

By creating an account, starting a free trial, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

LIMRO provides an online staff compliance platform for group homes, home care agencies and other healthcare employers (the “Service”). Depending on your plan, the Service includes:

  • Screening your staff roster against public exclusion and sanction lists, including the HHS OIG List of Excluded Individuals/Entities, SAM.gov exclusions, state Medicaid exclusion lists where available, and other public registries;
  • Tracking of credentials, certifications and expiration dates, with reminder alerts;
  • A clearance status for each staff member and, on the Gatekeeper plan, an application programming interface (“API”) and webhooks that your scheduling or HR systems can use to allow or block assignments;
  • An audit trail and compliance reports.

We may improve, change or add features over time. We will not materially reduce the core features of a paid plan during a billing period without notice.

3. Accounts and security

  • You are responsible for everyone who uses the Service under your account, and for keeping user lists current, including removing access for people who leave your organization.
  • Each user must have their own login. Sharing logins is not allowed.
  • Two-factor sign-in is required for portal users. Keep passwords, backup codes and API keys confidential, and tell us promptly at scg@limrohealth.com if you believe your account or keys have been compromised.
  • You must be at least 18 and act on behalf of a business, not as a consumer.

4. Your data and your responsibilities

  • “Customer Data” means the information you or your users enter into the Service, such as staff names, dates of birth, NPI numbers, license and credential details, and review notes.
  • You confirm you have the right to provide Customer Data to us and to have us process it as described in these Terms and the Privacy Policy, including any notices to or consents from your staff required by law.
  • Do not enter protected health information (PHI) about patients or clients, Social Security numbers, or other data the Service does not ask for. The Service is not designed to store PHI, and we do not sign business associate agreements for it.
  • You are responsible for the accuracy of the information you enter. Screening results depend on it.

5. Screening results, human review and employment decisions

  • The Service compares your staff information with public government data. A possible match is not proof that a person is excluded or ineligible. Names and other details can match people who are different individuals.
  • Every possible match must be reviewed by a qualified person at your organization, who should confirm it against the official source (for example, the OIG or SAM.gov website) before taking any action.
  • All hiring, scheduling, discipline and termination decisions are made by you, not by LIMRO. The Gatekeeper plan applies the blocking rules you configure; you are responsible for those rules and for how you use clearance results.
  • LIMRO is not a consumer reporting agency and the Service does not provide consumer reports as defined by the federal Fair Credit Reporting Act (FCRA). You are responsible for determining and meeting any obligations under the FCRA, state background check laws, and Medicaid and Medicare program rules that apply to you.
  • Public data sources can be incomplete, delayed or wrong. We refresh our copies on a regular schedule, but we do not control the sources and cannot guarantee they are complete or current.

6. Plans and fees

  • Fees are listed on our pricing page at limrohealth.com/pricing or in an order form we agree with you. Current plans are billed monthly with a monthly minimum that covers a set number of active staff, plus a per-staff fee above that number.
  • “Active staff” means staff records marked active in your account. We count active staff automatically and update your subscription quantity, and the updated count applies to your next invoice.
  • All costs are included in the listed price. We do not charge separate setup fees, per-check fees or pass-through fees for government data sources.
  • Prices exclude taxes. You are responsible for applicable sales, use or similar taxes, other than taxes on our income.
  • We may change prices by giving at least 30 days notice by email. New prices apply from your next billing period after the notice period ends.

7. Free trial

New accounts may receive a free trial (currently 14 days). A payment card is collected at signup and is not charged until the trial ends. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription starts automatically at the end of the trial and your card is charged for the first billing period.

8. Payment

  • Payments are processed by Stripe. By subscribing, you authorize us, through Stripe, to charge your payment method each billing period until you cancel.
  • If a payment fails, we will notify you and retry. If payment is not made within 14 days of the failed charge, we may suspend access to the portal and the API until the balance is paid. Suspension does not delete your data.
  • Fees are non-refundable, including for partial months, except where required by law or where we terminate the Service without cause.
  • Customers we invoice directly pay within 30 days of the invoice date unless the order form says otherwise.

9. Cancellation

You can cancel at any time from the Billing page in the portal or by emailing scg@limrohealth.com. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not charge cancellation fees.

10. Ownership and license

  • Your data is yours. You own Customer Data. You grant us a limited license to host, copy, process and display Customer Data only to provide, secure and support the Service and as described in the Privacy Policy.
  • We may use de-identified, aggregated information that does not identify you or any individual (for example, total screenings run) to operate and improve the Service.
  • We own the Service, including its software, design, content and documentation. We grant you a non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes.
  • If you send us suggestions or feedback, we may use them without obligation to you.

11. Acceptable use

You agree not to:

  • Use the Service for any purpose other than your own workforce compliance, or to screen people who are not your staff, contractors, volunteers or applicants;
  • Resell, sublicense or provide the Service to third parties, except your own affiliated locations covered by your subscription;
  • Attempt to access other customers’ data, probe or bypass security, or interfere with the Service;
  • Copy, scrape or reverse engineer the Service or its data, or use it to build a competing product;
  • Exceed reasonable API usage or use automated means to overload the Service;
  • Use the Service in violation of any law, including anti-discrimination and privacy laws.

12. Disclaimers

THE SERVICE AND ALL SCREENING RESULTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, LIMRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, THAT GOVERNMENT DATA SOURCES ARE COMPLETE, ACCURATE OR CURRENT, OR THAT USE OF THE SERVICE WILL MAKE YOU COMPLIANT WITH ANY LAW, REGULATION, SURVEY OR ACCREDITATION STANDARD. THE SERVICE IS A TOOL TO SUPPORT YOUR COMPLIANCE PROGRAM, NOT A SUBSTITUTE FOR IT OR FOR LEGAL ADVICE.

13. Limitation of liability

  • TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, OR FOR FINES, PENALTIES, OVERPAYMENT RECOVERIES OR REPAYMENTS IMPOSED BY ANY GOVERNMENT PROGRAM, EVEN IF ADVISED OF THEIR POSSIBILITY.
  • LIMRO’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE FEES YOU PAID TO LIMRO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
  • These limits do not apply to your payment obligations, a party’s gross negligence or willful misconduct, or liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify LIMRO against third-party claims arising from Customer Data you provided without the right to do so, your employment or scheduling decisions, your violation of these Terms, or your violation of law. LIMRO will defend and indemnify you against third-party claims that the Service, as provided by us, infringes that party’s intellectual property rights.

15. Term, suspension and termination

  • These Terms apply from the day you accept them until your subscription ends.
  • We may suspend access immediately if needed to protect the Service, other customers or the public, or if your use violates law or Section 11. We will tell you why and restore access once the issue is resolved.
  • Either party may terminate for a material breach that is not cured within 30 days of written notice.
  • After your subscription ends, you can export your roster, screening history and reports for 30 days. After that, we delete Customer Data from the live Service within 90 days, except audit records and billing records we must keep for legal, tax or security reasons, and routine backups that are overwritten on their normal schedule.
  • Sections 4, 5, 10, 12 through 14 and 16 through 18 survive termination.

16. Confidentiality

Each party will protect the other’s non-public business information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law (with prompt notice where allowed).

17. Changes to these Terms

We may update these Terms. For material changes, we will email account admins at least 30 days before they take effect. Continued use after that date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect.

18. General

  • Governing law and venue: these Terms are governed by the laws of the State of Michigan, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Oakland County, Michigan, and both parties consent to that jurisdiction.
  • Entire agreement: these Terms, the Privacy Policy and any signed order form are the whole agreement. If an order form conflicts with these Terms, the order form controls.
  • Assignment: you may not assign these Terms without our consent, except to a successor of your business. We may assign them in connection with a merger, acquisition or sale of assets.
  • Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including outages of government data sources, hosting providers or the internet.
  • Notices: we send notices to your account admin’s email. You send notices to scg@limrohealth.com, with a copy by mail to Limro Health LLC, PO Box 445, Walled Lake, MI 48390-0445.
  • Other: if any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.

19. Contact

Limro Health LLC · Staff Clearance support: scg@limrohealth.com · limrohealth.com